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Faqs
Frequently Asked Questions
WHO PICKS MY PRODUCE?
Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.
CAN I MAKE CHANGES TO A SUBMITTED ORDER?
Yes, however, at this time, orders cannot be edited online. You will need to contact our <a href="/shop/contact_us" class="active-color">Customer Care</a> team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled delivery window. Please note that changing your delivery date may affect prices and promotions. Also, promotional codes can not be added to an already submitted order.
IS THERE A MINIMUM ORDER AMOUNT?
No, there is not a minimum order amount. Note that some promotions require minimum purchases.
WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?
The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.
HOW DO YOU KEEP MY GROCERIES FRESH?
Your order is picked for you by a store employee. Each one of our personal shoppers uses care and your items are placed in coolers and freezers to ensure your perishable items are kept in the best possible condition.
CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?
We try our best to have all items in store available online. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout or call and ask us to add it to your order.
HOW DO I PAY FOR MY ORDER?
We accept Visa, MasterCard, American Express, Discover cards. Cash, personal checks, and other charge accounts are currently not accepted.
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund.
IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?
Yes, your personal information is handled in accordance with our <a href="/shop/privacy_policy" class="active-color">Privacy Policy</a>. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.
DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?
Yes! Search Hill's Foodland in your mobile app store.
WHAT ITEMS CANNOT BE RETURNED?
Certain items, including, but not limited to alcoholic beverages, baby formula and tobacco products, cannot be returned or refunded once you have accepted items.
WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?
We strive to make your shopping experience quick, convenient and simple. If you have any issues please call and ask to speak with a manager to help you.